SMS terms & conditions

We do not send texts to customers or prospects yet. The program described under “The program” below will run under these terms when it starts; until then our contact form does not ask for texting consent. The one number in use today is Go Technology Group's onsite visit number, described next.

Go Technology Group onsite visit texts

GO Build Labs is part of Go Technology Group, Inc., which runs one text-message number for its IT support customers:

• Onsite visit notifications: when a Go Technology Group technician is booked to visit your location, we ask whether you would like a text when they are on the way. If you say yes, we note your consent on your support ticket and text you about that visit only (for example, “Go Technology Group: your technician is on the way and should arrive around 2:30 PM. Reply STOP to opt out.”). Typically one or two messages per visit. Saying no does not affect your service.
• Verification codes: the same number receives the one-time sign-in codes vendors send for accounts our own staff manage. Those are inbound only.

Message and data rates may apply. Reply STOP to stop these texts at any time, or HELP for help; you can also email support@gochicagoit.com or call (888) 445-0029. No mobile opt-in information or phone numbers will be shared with, or sold to, third parties or affiliates for marketing or promotional purposes.

The program

GO Build Labs LLC (“GO Build Labs”) sends text messages to people who give us their phone number and agree to receive them. We send three kinds of messages:

• Conversational messages: two-way texting about your inquiry or project, when texting is easier than email.
• Service notifications: project updates, scheduled call reminders, demo links, and status updates.
• Marketing messages: occasional tips and offers, sent only to people who separately opted in to marketing texts.

Consent

You opt in by providing your phone number and checking the relevant consent box on our contact form, or by texting us first. Marketing texts require their own separate opt-in; agreeing to conversational or service messages does not sign you up for marketing. Consent is not required to work with us. Messages may be sent using automated technology, and agreeing to marketing texts is never a condition of buying anything from us.

The exact wording you agreed to is recorded with your opt-in, along with when and where you gave it, so both sides can see what was actually agreed rather than argue about it later.

Message frequency

Message frequency varies. Frequency depends on your project and conversation; marketing messages, if you opt in to them, are occasional. We don't do daily blasts.

Fees

We never charge for texts. Message and data rates may apply. Your mobile carrier may bill you for messages depending on your plan.

Opting out

Reply STOP to any message to unsubscribe. You'll receive one final confirmation text, then nothing further. You can also email sales@gobuildlabs.ai and we'll remove you. Opting out of marketing texts doesn't stop service notifications about active work unless you ask for that too.

Help

Reply HELP to any message, email sales@gobuildlabs.ai, or call (888) 445-0029. A person will get back to you.

The program is operated by GO Build Labs LLC, 900 Jorie Blvd #196, Oak Brook, IL 60523.

Privacy

Phone numbers and opt-in information are handled as described in our privacy policy. No mobile opt-in information or phone numbers will be shared with, or sold to, third parties or affiliates for marketing or promotional purposes.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include all major US networks.

Changes

If these terms change, we'll update the date at the top of this page.